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At External MIS, we make it easy for
you to get help, anytime, every time.
Support Process:
STEP 1.
You call our 24x7 helpdesk support at Toll Free Number 1-866-983-7625.
STEP 2.
Our support representative creates a trouble ticket for the reported problem and, using our intelligent knowledge base system, will provide you with answers and possible solutions.
STEP 3.
For difficult problems, our support representatives can escalate the ticket to our pool of External MIS experts.
STEP 4.
Our support representative will call you up if he needs more details or will just immediately administer your Desktop or Network thru our remote control administration tool.
STEP 5.
At the end of the session, our support representative will call you up, to report the updates or fixes done. |
